Developer and System Administrator (DSA)

NORTH GREENVILLE UNIVERSITY•Tigerville, SC

3d•Onsite

About The Position

The DSA at North Greenville University (NGU) is responsible for: Designing, implementing, and supporting application customizations related primarily to the Canvas Learning Management System (LMS) and the Jenzabar suite of applications, including Jenzabar Student Information System (SIS). System administration for the Jenzabar SIS and Canvas LMS, including user management, configuration, and maintenance. Service desk ticket support and resolution. Designing, implementing, and supporting third-party integrations via SQL and SSIS.

Requirements

A Bachelor’s degree in computer science, computer programming, software development, or related field OR at least 2 years of software development experience (or any combination of education, training, and experience that provides the required knowledge and abilities).
Excellent verbal, written, and interpersonal skills.
Access to and discretion with confidential information is required and failure to secure such information is grounds for termination. Complies with IT Services Statement of Service.
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships.
Flexible and adaptable; able to work in ambiguous situations.
Resilient and tenacious with a propensity to persevere.
Organized with a natural inclination for customer service.
Problem solving and root cause identification skills.
Able to work effectively at all levels in the institution.
Must be a team player and able to work collaboratively with ITS/other depts.
Affirm an understanding and support of the Baptist Faith & Message 2000
Affirm an understanding and support of the University’s Statement on Human Flourishing
Agree to abide by the employee handbooks, including community standards agreements.
Supports NGU’s mission statement and core values, commitment to a Christian lifestyle and character in keeping with biblical model.

Nice To Haves

Experience with Canvas LMS administration, integration, or support.
Experience with Jenzabar SIS.
Experience with Microsoft DevOps and the Agile Development Framework.
Experience with SQL, Visual Studio, SSRS, and SSIS.
Experience with GitHub.
Professional emphasis on documentation of code and business processes.
Project and time management skills, including coordinating resources to complete assignments and resolve problems while working on multiple projects simultaneously such as:
Service desk ticket resolution
Application development
Enterprise systems integration via SSIS
Reporting via SSRS
Database management
Interpretation of functional design specifications and creating technical design specifications
Experience in a self-motivated, detail-oriented, and fast-paced learning environment.
Understanding of FERPA, GLBA, and other applicable regulations.

Responsibilities

Supports applications which enhance the student experience, including Canvas LMS and Jenzabar SIS.
SSRS report creation and maintenance.
Supports portals and applications which serve as primary communication/transactional channels for students and faculty, with emphasis on Canvas LMS and Jenzabar SIS integration and customization.
Supports processes and applications that support operational and administrative units.
Develops and maintains integrations between Canvas LMS, Jenzabar SIS, and other enterprise systems to ensure seamless data flow and user experience.
Troubleshoots and resolves issues related to Canvas LMS and Jenzabar SIS applications and integrations.
Support leadership in reporting and information gathering for updates/ university projects.
Assist and support managers and supervisors in efforts to streamline IT processes.
Coordinate with Level 3 and above assistance as needed.
Track and report issues inside the ticketing system, as well as help prepare documentation for software and hardware used by our department and stakeholders.