Detention Specialist/ Control Room Operator

Caroline Detention Facility•Bowling Green, VA

23h•Onsite

About The Position

This is a non-sworn position at the Caroline Detention Facility responsible for the operation of the facility's Control Center. The Control Center serves as the communications hub of security operations, including emergency communications. Detention Specialists monitor all access and departures of staff and visitors in the facility. The sensitive nature of work in this position requires the incumbent to exercise discretion and retain confidentiality of all information obtained by discussions, recorded data, etc. This position may be assigned to duties in both the Control Center and as Receptionist, to include visitation.

Requirements

High school diploma or equivalent
Strong ability to maintain confidentiality of information
Proficient computer skills, including the use of Microsoft Office software
Excellent written and oral communication skills
Highly organized with strong attention to detail
Valid Virginia Driver's License
Good vision
Able to hear conversations within noisy groups
Mobility to walk, stoop, bend
Capable of working under stressful conditions, in high and low temperatures, and around dust, odors, and noise
Olfactory senses sufficient to detect smoke from fire and/or specific prohibited substances (e.g., marijuana)
Able to use computer, telephone, and all office equipment
Must be able to work independently
Able to maintain confidentiality of all CDF information
Working knowledge of the principles and techniques of operation of office equipment
Able to deal tactfully and cordially with a variety of people of different levels and cultural backgrounds
Capable of coping under sometimes stressful conditions
Able to work within a confined area for prolonged periods of time
Possess excellent interpersonal relationship skills
Punctual, professional in appearance, and possess a positive mental attitude
Able to command the respect and confidence of staff and detainees
Philosophically committed to the objectives of the facility
Required to abide by the Standards of Conduct, the Code of Ethics, and the General Orders, as presented in the CDF policies and procedures manual
Expected to report for work at their scheduled time
MUST BE ABLE TO OBTAIN A FEDERAL SECURITY CLEARANCE- PUBLIC TRUST

Responsibilities

Communicates over the facility's telephone, intercom and radio systems with staff, the public, visitors and other agencies
Controls all persons entering and leaving the facility's secure perimeter by ensuring positive identification and verifying permission to enter or to leave
Controls all internal movement of staff and detainees by remote operation of gates and doors
Monitors the facility's emergency system's alarm panels and responds appropriately
Maintains required records and logs
Issues and receives equipment, keys and other items according to CDF policy
Maintains sanitation standards in the Control Center
Ensures all shift paperwork is sorted and forwarded to the appropriate staff
Other duties as assigned (Control Center)
Functions as the facility's Receptionist and primary contact person during regular business hours
Responds to and screens all incoming facility calls and directs them to the appropriate extension
Greets public and official visitors to the facility and, when applicable, contacts appropriate staff to respond to visitor's concerns
Respond to questions from callers/visitors relating to detainees
Assists with Detainee Visitation, performing tasks outlined in Reception Officer Post Order
Assists the Mail Clerk when needed
Other duties as assigned (Reception Desk)