Detention Desk Officer (FOP Union)
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
This position provides the first-line non-emergency response to citizens requesting information or service from the Police Department. Employees greet visitors to the Police Station, answer questions, provide a variety of services to citizens and to sworn police officials; assist sworn members of the department in performing their tasks and assignments by relieving them of tasks not requiring a sworn officer; responsible for monitoring prisoners in department lock-up; use a variety of computerized systems to answer questions, provide information, generate reports, and maintain records; explain and interpret general departmental policies to inquirers either in person or on the phone; provide support services to field units. Employees must utilize excellent communication skills, written, verbal and listening skills in order to determine the appropriate manner in which to respond to a call; must be tactful yet firm in enforcing appropriate departmental policies and procedures. Employees must possess excellent customer services skills and appropriate telephone etiquette. This position works permanent shifts (midnights, days, afternoons), which will include rotating days offs, weekends and holidays, is uniformed, and may be subject to voluntary and mandatory overtime as dictated by the supervisor.
