Detection & Investigation Analyst - Retail Bank Operations

PNC Financial Services Group, Inc.•Philadelphia, PA

31d•Onsite

About The Position

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You'll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you're ready for exciting new challenges in your career, bring your passion and expertise to PNC. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Detection & Investigation Analyst within PNC's Retail Bank Operations Check Fraud Team, you may be based within; Pittsburgh, PA, Philadelphia, PA, Louisville, KY or Cleveland, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. Work schedule: Friday - Tuesday 4:00pm - 1:00am EST, Off on Wednesday & Thursday PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies

Responsibilities

Participates in reviewing and investigating customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses.
Under supervision, researches and analyzes bank activities and reports to detect and prevent possible fraudulent and illegal activities. Escalates issues as appropriate.
Uses defined research procedures to identify and resolve issues.
Follows standards and practices to mitigate fraud, AML and other risk exposure and loss.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

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