Detection and Investigation Analyst Sr. - Card Loss Prevention
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About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Senior within PNC’s Customer Care Center organization, you will support the Card Loss Prevention Department. You will work in a call center environment primarily handling inbound calls from cardholders that may be returning a call relating to an alert or a security decline on their card. The Card Loss Prevention Department is open 365 days year, 24 hours a day, 7 days week including weekends and all Holidays to provide an exceptional customer experience. Variety of shifts available. All shifts include a weekend day. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC.
