Detailer I

Vt Industries•Two Rivers, WI

50d•$18 - $20•Onsite

About The Position

VT Industries, Inc., is North America's leading manufacturer of architectural wood doors for commercial and residential applications, the largest post-form laminate countertop manufacturer in the United States, as well as a leading source for butcher block countertops and other architectural wood products. VT is a family-owned company that offers a dynamic work environment and continues to invest in state-of-the-art manufacturing equipment and processes, as well as growth and development opportunities for its team members. The company's three divisions serve customers from fifteen manufacturing facilities strategically located throughout the U.S. and Canada. Position Description Overall Responsibilities: The Detailer verifies the accuracy of online orders and manually enters orders received via email into VTOnline. This position checks record entries for accuracy and authorizes the ordering of materials. The Detailer requires an understanding of the VT product offering, construction, labeling, and hardware restrictions. Specific responsibilities include, but are not limited to, the following:

Requirements

Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
Microsoft Office skills
Eager and willing to gain knowledge of door products and processes
Able to work independently
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology
Knowledge of principles and processes for providing customer service
Excellent verbal and written communication skills
Time management skills to meet or exceed department productivity goals
Multi-tasker with strong organizational and word processing skills
Attention to detail
Reliable
Ability to work in a fast-paced environment

Responsibilities

Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements
Process orders and allocate materials
Read basic hardware templates to determine machining requirements and fire label requirements
Identify issues with orders and provide solutions or corrections
Verify data integrity before order is released to production
Develop and maintain constructive and cooperative working relationships with others
Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations
Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers
Process order revisions and suggest alternative products when appropriate
Cross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines
Relay order information to purchasing, manufacturing, sales, and production control
Build and maintain customer relationships
Assist the Claims Department in resolving customer complaints and special requests
Other duties as assigned