Detail/Service Technician (Kitchen Saver)

BATH FITTER GROUP•Fairfield, NJ

14d

About The Position

The purpose of this position is to accurately complete measurements for installation of newly acquired jobs and provide warranty service after installation to ensure customer satisfaction.

Requirements

Must be able to lift 50 pounds
Must be able to drive vehicle for extended periods of time (up to 8 hours per day).
Must be proficient in reading & writing, using the English language
Must have the ability to follow written and verbal instructions
Must have the ability to work independently
Must have competency with computers & other electronic office/business equipment
Must have a sense of urgency and react quickly and decisively to the needs of the business.
High School diploma or General Education Degree (GED), or related experience and/or training, or equivalent combination of education and experience.
Must Complete and pass a background check, physical, drug test and human performance evaluation.
Complete installation training prior to assuming responsibilities.
Must be at least 21 years of age.
Must have a valid driver’s license and clean driving record.
Must have Lead Renovator Certificate.
Must be able to work in all types of environments under all types of weather conditions.

Responsibilities

Evaluates jobs for installation and customer service issues.
Makes appropriate recommendations for resolution and ensures issues are resolved in a timely manner.
Reviews job paperwork.
Measures cabinets and countertops for material orders.
Makes necessary templates.
Inspects installations to ensure jobs are being installed according to company standards.
Communicates problems to the Installation Manager.
Conducts service calls to repair any plumbing and/or kitchen remodeling installation issues.
Ensures company vehicle is serviced regularly, maintained in good working condition, and kept neat, clean and secure at all times.
Maintains a valid drivers’ license and a clean record in order to operate company-owned vehicles.
Helps monitor company materials and supplies to ensure they are being used appropriately and efficiently.
Assists with installer training for purposes of cross training installers on measuring jobs.
Assists with all installation/service functions of the assigned territory.
Practices compliance with company safety policies and OSHA regulations.
Performs other job-related duties as assigned to meet business needs.