Destination Wedding Sales Manager

Azul Hospitality-posted 4 months ago
$75,000 - $85,000/Yr
Full-time • Mid Level
Koloa, HI
1,001-5,000 employees
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As a Destination Wedding Sales Manager, you will be responsible for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals. This is a non-exempt position.

  • Be proficient in using the sales system (i.e. STSCloud, CI/TY, Delphi.fdc., Envision, etc.) to manage group and transient accounts, bookings, communication, reservations, billing, and status tracking.
  • Develop new business from deployed market segments to achieve budgeted sales goals.
  • Maximize business potential with each account using market intelligence and be a positive liaison with the account.
  • Negotiate group, wholesale, corporate preferred, and leisure transient contracts that meet or exceed hotel revenue goals.
  • Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented.
  • Actively pursue new clients through creative/innovative sales techniques, aggressive prospecting, and hosting relationship-building appointments.
  • Prospect and qualify all lead sources to generate new opportunities.
  • Identify opportunities to upsell customers through food & beverage offerings, room upgrades, AV and lighting upgrades, and spa faculties, if applicable.
  • Drive strategies to develop long-term business relationships and repeat business.
  • Enthusiastically and proactively sell the Hotel concept to prospects in a way that best illustrates the identity of the brand as innovative and new.
  • Consistently identify new business and aggressively pursue new accounts by making prospecting calls, outside sales calls, and attending trade shows.
  • Develop long-term business relationships and consistently book repeat business on behalf of the Hotel.
  • Attend trade shows, make on-site field presentations, and outside sales calls to prospective clients, as needed.
  • Guide property team to conduct unique site inspections that create a WOW experience for the customer and attend site inspections, as needed.
  • Create customized Menus and proposals, etc., as needed.
  • Respond to all customer inquiries within the same business day, or sooner.
  • Maintain accurate information on all accounts and bookings, specifically program details, client correspondence, traces, and to-do lists.
  • Produce and distribute accurate group resumes within a timeframe set by the hotel.
  • Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
  • Provide hotel support to include following up on outstanding responses, calling, and emailing clients with responses and answering requests.
  • Report generation, as needed.
  • Partner with Operations in providing a customer experience that exceeds the customer's expectations.
  • Maintain liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
  • Be an active part of the property team supporting and developing the desired Azul Hospitality Group culture.
  • Drive product quality and a unique guest experience at every opportunity.
  • Take pride in the overall look and feel of the hotel never walking past something out of place.
  • Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
  • Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
  • Schedule meetings and business group activities at the hotel.
  • Be familiar with all company policies and benefits.
  • All other duties assigned.
  • A minimum of 3 years of Sales and/or Catering experience in the hospitality industry with Wyndham and/or Marriott brands preferred.
  • Experience with Wedding Market preferred.
  • High school or equivalent education required. Bachelor's Degree and/or equivalent level of education preferred.
  • Must possess basic computer skills.
  • Thorough knowledge of computer processing systems.
  • Requires excellent communication skills, both verbal and written with guests, department managers and talent.
  • Considerable knowledge of complex mathematical calculations and computer accounting programs.
  • Budgetary analysis capabilities required.
  • Extensive knowledge of the hotel, its services, and facilities.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Base salary range of $75,000.00 - $85,000.00 plus commission.
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