Destination Sales Manager

Pyramid Global Hospitality•Charlotte Harbor, FL

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation. What you will have an opportunity to do: The Destination Sales Manager is responsible for the planning, synchronizing and execution of all site inspections, client FAMS (Familiarization Tour for clients) and in-house Sales events. This role will ensure excellent execution through the communication of organizing details relating to client and sales events. This role will report directly to the Executive Director of Sales. All duties are performed in accordance with department and property policies, practices, and procedures.

Requirements

Bachelor's degree in hospitality, Business Administration, or equivalent education/experience
A minimum of two (2) to four (4) years of hotel sales, services, catering and/or hotel operations experience
Delphi experience would be helpful
Previous experience in a luxury resort setting helpful
Combination of education and experience will be considered
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong problem solving and decision-making skills
Excellent organizational and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Ability to effectively communicate in English, in both oral and written forms

Responsibilities

Manage and execute all Sales site inspections and FAMS with applicable parties
Partners with off-property sales team to identify new group business and actively up-sell each business opportunity to maximize revenue opportunities
Develop sales strategies to overcome objections and pull through contracts
Create and execute WOW experiences to welcome clients to the resort
Executes client amenities for guests pre & post site inspection or FAM
Collaborate with Directors of National Sales on in-market event coordination (i.e. Sporting Events, Concerts)
Manage site inspection budget and identify any potential shortfall or areas of opportunity to improve
Partner with key team members to ensure all are aligned to execute a flawless client experience.
Build relationships with key stakeholders of all other departments
Generate meaningful synergy through effective communication to all departments impacting client interaction
Gain full knowledge of the competitive set; ensure that product offerings and service standards remain best in class in every aspect. Adjust and make improvements where necessary
Promote diversity, inclusion, pride, respect, camaraderie, and fairness
Always doing things the right way with integrity, hard work, collaboration, and teamwork
Have fiscal responsibility for both the property as well as the departments by consistently looking for ways to refine the business without compromising guest satisfaction
Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards
Proactively seek feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
Stay abreast of property goals in order to create support and present departmental goals to executive leadership
Continue to learn and be on the forefront of new technology for the hotel industry
Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
Perform other functions as needed