Destination Experince Coordinator

ASM Global•El Paso, TX

About The Position

Serves as the primary ambassador for the organization, managing the first impressions of all guests and callers. Beyond front-office management, this role is responsible for the creative scheduling of visitor center activations, the coordination of specialized facility tours, and providing essential administrative support to Destination Experience Area Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES Welcomes guests and clients upon arrival; responds to inquiries and announces visitors according to established protocols. Manage all incoming calls by answering, transferring, and directing them to the appropriate parties; takes accurate messages as required. Ensures 100% coverage of the reception area and phones during business hours; maintains a tidy, presentable lobby stocked with necessary brochures, forms, and materials. Stays current on all event information and emergency protocols to assist visitors and notify Security or Public Safety when necessary. Maintains a lot of phones and in-person visitor interactions and provides monthly reports on these metrics. Responsible for taking and processing payments from clients for services rendered by Destination El Paso. Develops and maintains a comprehensive calendar of activations for the visitor center to enhance the guest experience. Manages the fulfillment of all Visitor and Tourism guides, including preparing shipping labels and shipping items Serves as the primary point of contact for coordinating events within the visitor center, ensuring all logistics and staffing needs are met. Acts as the lead scheduler for all tours to the public coordinates docent schedules and maintains detailed records of tour attendance. Ensures the Visitor Center is always clean and presentable; performs periodic inspections of bathrooms to maintain high cleanliness standards. Provides clerical and administrative support to the Visitor Information offices as needed for various projects. Performs other duties and special projects as assigned by the Destination Experience Area Manager.

Requirements

Extensive administrative experience is strongly preferred, to include proper phone and in person etiquette
Advanced oral and written communication skills
Strong orientation in customer service and ability to work with other staff members in the facility
Results oriented individual with the ability to meet requirements of position
Excellent organizational, planning, communication, and inter-personal skills
Ability and flexibility to undertake and complete multiple tasks
Excellent computer skills; basic math and financial skills for reporting and evaluation
Able to operate various computer software packages necessary to complete assignments, specifically MS office
Minimum 1 to 2 years work experience
Bilingual (English-Spanish) Preferred

Responsibilities

Welcomes guests and clients upon arrival; responds to inquiries and announces visitors according to established protocols.
Manage all incoming calls by answering, transferring, and directing them to the appropriate parties; takes accurate messages as required.
Ensures 100% coverage of the reception area and phones during business hours; maintains a tidy, presentable lobby stocked with necessary brochures, forms, and materials.
Stays current on all event information and emergency protocols to assist visitors and notify Security or Public Safety when necessary.
Maintains a lot of phones and in-person visitor interactions and provides monthly reports on these metrics.
Responsible for taking and processing payments from clients for services rendered by Destination El Paso.
Develops and maintains a comprehensive calendar of activations for the visitor center to enhance the guest experience.
Manages the fulfillment of all Visitor and Tourism guides, including preparing shipping labels and shipping items
Serves as the primary point of contact for coordinating events within the visitor center, ensuring all logistics and staffing needs are met.
Acts as the lead scheduler for all tours to the public coordinates docent schedules and maintains detailed records of tour attendance.
Ensures the Visitor Center is always clean and presentable; performs periodic inspections of bathrooms to maintain high cleanliness standards.
Provides clerical and administrative support to the Visitor Information offices as needed for various projects.
Performs other duties and special projects as assigned by the Destination Experience Area Manager.