Part Time Destination Experience Specialist
About The Position
Provides an outstanding welcome and excellent customer service for all those arriving at the Visitor Center, including providing information on existing Brenham and Washington County tourism partners and assists in collection and distribution of data related to local programming and events. Must be willing to work mid-day and weekends as needed and have a hands-on work ethic. 20 hours per week or less. The Pay Rate for this position is $13.00-$15.00 per hour. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provides an outstanding welcome and excellent service for all visitors to better understand their needs and provide a wide range of information to assure a quality experience in Brenham & Washington County; Responsible for opening and closing the Visitor Center according to the opening/closing procedures; Ensures an overall attractive and clean Visitor Center lobby, hallway, and restrooms. Keeps track of merchandise and brochure inventory in the Visitor Center and constantly restocks items; Answers phones, greets walk-in visitors, and fulfills information requested by callers and visitors to the Visitor Center, utilizing excellent communication skills and providing enthusiastic customer service, as well as accurately recording the number of phone calls and visitors each day; Constantly maintains and updates personal knowledge of existing Brenham/Washington County events and tourism partners (restaurants, retail, attractions, hotels, etc.) to provide accurate and current information to visitors; Collects information on upcoming events and performances for weekly What's Happening Flyers, Visit Brenham Event Calendar, and Visit Brenham Website; Assists Tourism & Marketing Manager in servicing guests and groups with various tasks including working occasionalmeetings and conferences that may be held at The Barnhill Center; Assists in collecting visitor analytics and other data for Visit Brenham; Maintains knowledge of the POS System to correctly handle transactions at the Visitor Center; Assists with the distribution and mailing of the Visitor Guides to tourism partners, Texas Information Centers, and other visitors requesting them; May be required to provide visitor information to visitors and residents at various locations (Blue Bell, Festivals/Events, mobile visitor center, etc.); Assists with The Barnhill Center events; Communicates effectively with the Tourism & Marketing Manager; Employees are required to comply with supervisory instructions to perform other job duties and assist other staff as needed.
Requirements
- Must have comprehensive knowledge of Brenham & Washington County to provide directions.
- Excellent courteous and professional people skills, organizational skills, attention to detail, and standard office practices and procedures.
- General management principles; computers; budgeting, purchasing, and accounting principles and procedures; City code of ordinances and policies in specific areas of assignment.
- Communicate effectively both orally and in writing, ability to problem solve, plan, and organize, basic knowledge and skills in office equipment such as computer, fax, and copier, familiar with basic Microsoft programs such as CRM, Microsoft Teams, ticketing software, Excel, and Outlook, handle multiple tasks and prioritizing projects.
- Valid Texas driver's license.
Responsibilities
- Provides an outstanding welcome and excellent service for all visitors to better understand their needs and provide a wide range of information to assure a quality experience in Brenham & Washington County
- Responsible for opening and closing the Visitor Center according to the opening/closing procedures
- Ensures an overall attractive and clean Visitor Center lobby, hallway, and restrooms. Keeps track of merchandise and brochure inventory in the Visitor Center and constantly restocks items
- Answers phones, greets walk-in visitors, and fulfills information requested by callers and visitors to the Visitor Center, utilizing excellent communication skills and providing enthusiastic customer service, as well as accurately recording the number of phone calls and visitors each day
- Constantly maintains and updates personal knowledge of existing Brenham/Washington County events and tourism partners (restaurants, retail, attractions, hotels, etc.) to provide accurate and current information to visitors
- Collects information on upcoming events and performances for weekly What's Happening Flyers, Visit Brenham Event Calendar, and Visit Brenham Website
- Assists Tourism & Marketing Manager in servicing guests and groups with various tasks including working occasionalmeetings and conferences that may be held at The Barnhill Center
- Assists in collecting visitor analytics and other data for Visit Brenham
- Maintains knowledge of the POS System to correctly handle transactions at the Visitor Center
- Assists with the distribution and mailing of the Visitor Guides to tourism partners, Texas Information Centers, and other visitors requesting them
- May be required to provide visitor information to visitors and residents at various locations (Blue Bell, Festivals/Events, mobile visitor center, etc.)
- Assists with The Barnhill Center events
- Communicates effectively with the Tourism & Marketing Manager
- Employees are required to comply with supervisory instructions to perform other job duties and assist other staff as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
