Desktop Technician - 2nd Shift (3pm-11:30pm, Monday-Friday)
About The Position
The Desktop Technicians’ role is to serve as initial point of contact for user of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology. Salary range is $52,000 to $65,000. Schedule is 3:00pm-11:30pm, Monday-Friday, however the ideal candidate will be flexible to working occasional weekends (during peak season) and be available for on-call support, when needed (for example, during special projects throughout the year).
Requirements
- An associate degree or higher in Information Technology or related fields; or 2-5 years of demonstrated experience supporting current Windows operating systems.
- Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc.
- Experience supporting Microsoft Office software and other common office software.
- Experience configuring and troubleshooting TCP/IP.
- Experience supporting wireless networks and network devices.
- Ability to lift and carry up to 50 lbs.
- Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.
- Ability to appropriately prioritize work efforts.
- Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.
- Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.
Nice To Haves
- Experience supporting a WMS strongly preferred.
- Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.
Responsibilities
- Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance.
- Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.
- Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.
- Day to day administration of user accounts in Active Directory in observance of corporate security guidelines.
- Research and test new software and hardware implementations for future use in the organization’s environment.
- Assist with server administration tasks including implementation of new equipment, regular server upkeep activities, and first line troubleshooting and escalation of server failure.
- Provide basic network administration support including troubleshooting of switches, routers, wireless LAN controllers and wireless access points.
- Monitor and track issues to ensure accurate and timely resolution.
- Create and update detailed documentation for use in future problem resolution.
- Be able to work with flexible schedules (including weekends) and be available for on-call support.
Benefits
- Comprehensive health, dental, and vision coverage.
- 401(k) with company match.
- Paid time off and holiday pay.
- Up to 50% Employee Discount on Barnes & Noble products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
