Electric Boat-posted about 1 month ago
Full-time • Mid Level
Onsite • Groton, CT
5,001-10,000 employees
Transportation Equipment Manufacturing

This position is for a Desktop Technician to provide hands-on technical support for end-user computing environments in a secure defense setting. The ideal candidate will have a strong background in hardware and software troubleshooting, experience working in classified environments, and a commitment to excellence and security. This is a full on-premise position located in Groton, CT.

  • Maintain accurate records of assets, tickets, and system documentation.
  • Coordinate with system administrators and cybersecurity personnel for escalations and remediation.
  • Bachelor's of Science degree in Information Technology, Computer Science, Computer Engineering, Cybersecurity, Computer Information Systems, Management Information Systems, Systems Engineering or Software Engineering
  • 5+ years of experience in desktop or IT support, preferably in a DoD or federal environment.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Excellent troubleshooting, communication, and documentation skills.
  • Proficiency with Windows 10/11, Microsoft Office Suite, Active Directory, and remote support tools.
  • Relevant certifications: Microsoft Certified: Endpoint Administrator, CompTIA Security+, ITIL Foundation, or JAMF Certified.
  • Familiarity with Intune, SCCM, PowerShell scripting, Group Policy management and engineering experience
  • Experience working in ITIL or service management environments.
  • Experience with incident and problem management systems
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