Desktop Technician III

Cayuse Holdings • ND

96d • $27 - $29

About The Position

The Desktop Technician III will provide on-site Tier II desktop and user support services on a shift-work basis. In this role, you will perform administration for Windows and ChromeOS-based systems within your area of responsibility, and support specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Requirements

• A minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches.
• An Associate degree or higher is preferred, but education requirement can be offset by experience.
• Working knowledge of managing users and device objects within Active Directory.
• Ability to support Microsoft operating systems.
• Working knowledge of general office software such as Microsoft Office and the Microsoft 365 suites.
• The ability to perform software installations and to support specialized software unique to Indian Affairs and Indian Education.
• Ability to work with minimal guidance.
• Strong time management skills, and an ability to adhere to and meet designated SLA deadlines.
• Suitability to obtain Public Trust status through a detailed government background investigation.
• Must be able to pass a background check.
• Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
• Excellent verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Strong customer service and de-escalation skills.
• Ability to handle sensitive and confidential information appropriately.
• Shall have the requisite skills, expertise, and experience to perform the requirements of each task.
• Must be extremely detail-oriented and well organized.
• Ability to research and learn new software as the situation dictates.

Nice To Haves

• Bonus points for industry certifications such as CompTIA A+, Network+, and Security+.

Responsibilities

• Perform system administration for specific operating systems within the assigned area of responsibility, including specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education.
• Providing technical and user support, with a strong focus on the customer experience.
• Reset passwords and manage user and device objects within Active Directory.
• Apply patches, upgrades, and enhancements as they are approved by the customer.
• Perform software installations and troubleshooting for software issues, working with software vendors when needed.
• Troubleshoot hardware issues and perform needed repairs and failed component replacements, working with hardware vendors when needed.
• Imaging and configuring computers to the customer’s specifications and standards and deploying equipment to users.
• Perform network troubleshooting, patch network cables to appropriate jacks, patch panels, and switches, and cable management.
• Configure and connect devices to secure, manage networks, and the access protocols required for user connection and use.
• Configure and manage VoIP handsets and work with an appropriate team or vendor when there are system issues.
• Perform monitoring of all upgrades and enhancements.
• Perform detail-oriented log reviews and troubleshooting.
• Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope.
• Mentor and support junior Desktop Technicians.

Benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees