Desktop Technician III

Cayuse Holdings•Mescalero, NM

21h•$24 - $34•Onsite

About The Position

The Desktop Technician III is responsible for providing IT support, troubleshooting. This role demands a high level of technical knowledge, excellent problem-solving skills, and the ability to work independently or collaboratively on complex issues. The Desktop Technician III ensures compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and operational efficiency. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Associate Degree or combination of education and experience, or tradeoff between all of them.
A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches. Support would include (but not limited to): installing and troubleshooting both hardware and software. Ability to support Microsoft operating systems.
Working knowledge of general office software such Microsoft Office and Google mail.
The ability to support specialized software such as GIS and AutoCAD and software unique to the client (or similar software or general business application support is acceptable).
Familiarity with standalone and network computers, local area networks, and wide area networks, with the ability to work with minimal guidance.
Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
Excellent verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Strong customer service and de-escalation skills.
Ability to handle sensitive and confidential information appropriately.
Must be extremely detail-oriented and well organized.
Ability to research and learn new software as the situation dictates.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.

Responsibilities

Provides intermediate level on-site and remote IT support for the client by troubleshooting and resolving moderately complex hardware, software, and connectivity issues on desktops, laptops, mobile devices, printers, VoIP systems, and school-specific equipment (e.g., security cameras, intercoms, digital signage), performing device imaging, deployment, and configuration using Microsoft Intune and Entra ID tools, conducting basic user training for educators and students on eLMS/Schoology and other applications.
Managing incident tickets with accurate documentation and timely updates.
Other duties as assigned.