Desktop Technician III

Bi-State Development Agency of the Missouri-Illinois Metropolitan District•St. Louis, MO

1d•Onsite

About The Position

The Desktop Technician III provides advanced technical support for desktop, laptop, mobile, and peripheral hardware and software systems across the transit agency. This role serves as the primary escalation point for complex issues, leads specialized IT projects, and ensures high availability of computing resources supporting mission-critical operations such as dispatch, vehicle tracking, and communications. The position participates in a rotating on-call schedule to provide after-hours support for urgent IT incidents.

Requirements

Expertise in Microsoft Windows (10/11), Microsoft 365 suite, and standard desktop applications.
Strong working knowledge of Active Directory, domain name system (DNS), Dynamic Host Configuration Protocol (DHCP), Group Policy, and network troubleshooting.
Strong problem-solving and organizational skills.
Experience with IT asset management, imaging tools, and service desk platforms (e.g., ServiceNow, ConnectWise (PSA)).
Excellent communication and interpersonal skills with a customer service orientation.
Valid driver’s license: ability to travel between agency locations as needed.
2 Year / Associate Degree Computer science or related field; equivalent work experience will be considered.
Minimum of 5 years of related professional experience in a medium to large enterprise environment; experience in transportation or customer service preferred.

Nice To Haves

experience in transportation or customer service preferred.

Responsibilities

Serves as tier III support for complex hardware and software issues escalated from level I and level II technicians.
Configures, installs, maintains, and troubleshoots desktops, laptops, tablets, smartphones, printers, and peripheral devices.
Supports and maintains Microsoft Windows operating systems, Microsoft 365, agency-specific applications, and enterprise tools such as SCCM, Active Directory, and ServiceNow.
Provides advanced support for remote access technologies, including VPN, mobile device management (MDM), and endpoint security software.
Leads and coordinates IT deployment initiatives, including large-scale hardware refreshes, software upgrades, and office or facility relocations.
Coordinates with vendors and third-party service providers for hardware repairs, warranty service, and escalated technical support.
Documents incidents, procedures, and resolutions within the IT service management (ITSM) system and maintains accurate asset and inventory records.
Collaborates with network and systems teams to diagnose and resolve issues involving servers, networks, and other infrastructure dependencies.
Ensures compliance with agency security standards, data protection policies, and IT governance requirements.
Provides on-site and remote technical support across multiple transit facilities, including depots, administrative offices, and control or operations centers.

Benefits

Join a company committed to making a positive impact in the community
Receive a competitive salary
Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
Earn 4 weeks of paid time off (PTO) each year
Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
Contribute to our company-sponsored 401(k) retirement plan
Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
Participate in our wellness program, which includes free health screenings
Use our Employee Assistance Program (EAP) for confidential support and resources
Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
Work out anytime at one of our nine onsite gyms, available 24/7
Enjoy free MetroLink and MetroBus access
Save with discounted cell phone plans
Let us support your well-being and professional growth while making a difference!