The Desktop Technician III will be the main technical resource for the Field Services team and also responsible for working with other teams to resolve issues. Other main duties will be mentoring of new Technicians, maintaining documentation, and training. You will provide support for all end user computing devices including desktops, laptops, tablets, and related applications, peripherals and tools in a hospital environment. The role provides support and quality service to the client community for personal computing devices and peripherals. Employee will perform basic duties that are primarily routine, follows standard procedures and guidelines. Solve routine problems and escalates issues as needed. Normally receives clear and detailed instructions pertaining to all work assignments. Normally works under immediate supervision and/or with close direction from more experienced employees. Contact is typically informative in nature and involves the exchange of routine or factual technical information. Has the ability to communicate skills to overcome obstacles over the telephone.