Erlanger Health System-posted 3 months ago
Chattanooga, TN
1,001-5,000 employees

The Desktop Technician III will be the main technical resource for the Field Services team and also responsible for working with other teams to resolve issues. Other main duties will be mentoring of new Technicians, maintaining documentation, and training. You will provide support for all end user computing devices including desktops, laptops, tablets, and related applications, peripherals and tools in a hospital environment.

  • Provide support and quality service to the client community for personal computing devices and peripherals.
  • Support all end user computing devices including desktops, laptops, tablets, and related applications.
  • Perform basic duties that are primarily routine, following standard procedures and guidelines.
  • Solve routine problems and escalate issues as needed.
  • Communicate skills to overcome obstacles over the telephone.
  • Think critically to determine the source of problems and determine resolution.
  • Install and troubleshoot MS365 products.
  • Maintain a neat and clean work area and well-organized filing system.
  • Travel as necessary to supported sites for project development, installation, and servicing of new applications and upgrades.
  • Participate in On-Call schedule as needed.
  • Perform other duties as required to meet departmental and organizational objectives.
  • High School Diploma.
  • Associate's Degree in Computer Technology or equivalent work experience.
  • Minimum 7 years of experience and advanced proficiency in troubleshooting and repairing personal computer, telecommunications hardware and software.
  • Valid driver's license.
  • Bachelor's Degree in Computer Technology.
  • Microsoft Certified Desktop Professional.
  • Knowledge of Apple products and other tablets, mobile devices, and non-Erlanger Standard hardware.
  • Any related Computer certification or training.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service