Desktop Tech II - FT - Days - IS Technical Services @ MV

El Camino Hospital•Los Gatos, CA

28d•$39 - $59

About The Position

The Desktop Technician II is a member of the Desktop Group within Technical Services. This position concentrates on direct customer interaction and is responsible for all end-user technical activities taking place within assigned departments and areas. Responsible for end-user hardware and software installations, updates, maintenance, repairs, and other support within a 24x7x365 high-availability healthcare environment. End-user hardware includes desktops, laptops, and computers on carts, thin clients, tablets, and other mobile devices. End-user software includes various operating systems, standard applications such as Microsoft Office, and healthcare specific applications. Adherence to departmental and Desktop Group polices, directives, objectives, and procedures is required. Provides remote and face-to-face support to both internal and external customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions. Provides timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate technical personnel. Provides ticket status updates to management and customers. Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems. Daily interaction with customers, Applications Analysts, Technicians, Engineers, and other members of the IS Division on the day-to-day operations of the environment. Will be required to provide 24x7 on-call rotation with some evening and weekend work required as necessary. QualificationsMinimum Qualifications ? Associate's degree in Information Technology, Computer Science, or related field AND two years relevant desktop support work experience in Information Technology within healthcare or other 24/7 high-availability environment.ORThree years relevant desktop support work experience in Information Technology with at least two years experience being within healthcare or other 24/7 high-availability environment.1. Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware.2. Demonstrated knowledge of network communications and server-client environments.3. Strong technical and customer service skills a must.4. Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.5. Ability to build organizational partnerships with others, and be able to negotiate and build consensus.6. Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.7. Demonstrated resourcefulness, initiative, and analytical abilities.8. Must be able to work varied shifts and/or additional hours.9. Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job.

Requirements

Associate's degree in Information Technology, Computer Science, or related field AND two years relevant desktop support work experience in Information Technology within healthcare or other 24/7 high-availability environment.
ORThree years relevant desktop support work experience in Information Technology with at least two years experience being within healthcare or other 24/7 high-availability environment.
Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware.
Demonstrated knowledge of network communications and server-client environments.
Strong technical and customer service skills a must.
Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.
Ability to build organizational partnerships with others, and be able to negotiate and build consensus.
Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.
Demonstrated resourcefulness, initiative, and analytical abilities.
Must be able to work varied shifts and/or additional hours.
Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job.
Successful completion of CompTIA A+, CompTIA Network+, MCP in Windows Desktop, or other comparable certification. Must present evidence of certification.
Valid California driver's license.

Nice To Haves

Successful completion of additional related certification.
Successful completion of multiple courses in relevant computer fields from a recognized program.
Experience working in and supporting a virtual desktop environment.

Responsibilities

Responsible for all end-user technical activities taking place within assigned departments and areas.
Responsible for end-user hardware and software installations, updates, maintenance, repairs, and other support within a 24x7x365 high-availability healthcare environment.
Provides remote and face-to-face support to both internal and external customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions.
Provides timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate technical personnel.
Provides ticket status updates to management and customers.
Daily interaction with customers, Applications Analysts, Technicians, Engineers, and other members of the IS Division on the day-to-day operations of the environment.
Will be required to provide 24x7 on-call rotation with some evening and weekend work required as necessary.

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