Desktop Tech Specialist - Maui

hawaiianel • HI

127d • $64,700 - $80,900

About The Position

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. Posting End Date: This posting will remain open until filled. Early applications are encouraged.

Requirements

• Thorough knowledge of the principles of information system technologies normally acquired through college level courses or equivalent experience.
• Thorough knowledge of data processing and end-user computing principles.
• Fundamental TCP/IP networking knowledge and the interaction between Microsoft desktops and servers.
• Knowledge of information systems, client-server and workstation/PC technologies (hardware, software and connectivity), basic telecommunications and e-business.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Ability to field telephone calls all day long and remain composed and customer focused.
• Effective oral and written communication skills.
• Ability to communicate with all levels in the company and a wide variety of end-users in structured and unstructured settings.
• Demonstrated ability and motivation to learn new tools and products independently.
• Strong interpersonal skills to influence and persuade various groups or individuals and provide excellent customer service.
• Good analytical and organizational skills.

Nice To Haves

• Several years (3-5) experience with IBM or compatible personal computers, proficient with Windows desktop products.
• Several years (3-5) experience in an IT environment.
• Few years (1-3) experience installing operating systems and network cards.

Responsibilities

• Provides first and second level telephone or on-site support to resolve problems with or assist in the use of desktop products and services.
• Dispatches contractors and other personnel in response to customer trouble calls.
• Monitors the trouble ticket system.
• Provides consulting and training to internal staff and company customers.
• Prepares instructional material on hardware and software enhancements and teaches, guides, and informs internal staff and company customers regarding use.
• Consults with consultants and customers, then recommends and configures the best desktop solutions for the customer’s needs.
• Participates in identifying and evaluating new desktop hardware and software products.
• Provides input on the selection and adoption of new standards and products for desktop hardware and software.
• Proposes or develops procedures, processes and innovative ways to improve the efficiency and economics of the desktop function.
• Provides backup support to the IT Infrastructure & Operations Division and their desktop, server and network systems.
• Assists with desktop hardware and software installations and relocations.
• Participates in Company emergency response activities as assigned.

Benefits

• Competitive compensation package

What This Job Offers