Desktop Systems Analyst

Softpath System • Redwood City, CA

52d • Onsite

About The Position

You will be responsible for providing IT support across a wide range of services to internal customers. A key part of your role will be to work closely with IT's regional customers to understand their needs better and to propose technical solutions to day-to-day business problems.

Requirements

• Minimum of 3 years of experience in a desktop support role in IT
• Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory, and MS Office (including MS Outlook)
• Must have excellent knowledge of computer hardware and software in general
• A good understanding of "Quality" as it relates to customer satisfaction
• Has worked in large multi-national environments that span the globe
• Must have good written and verbal English skills
• Linux and/or Apple Mac Experience
• Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow

Responsibilities

• Being the local IT point of contact for the business
• Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica's business works
• Acting as a technical consultant for the business, solving technical problems that add business value
• Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
• Ongoing configuration and maintenance of IT-supported hardware and software standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees