Desktop Support

Princeton It Services • Princeton, NJ

403d • $51,126 - $72,800

About The Position

The Desktop Support Engineer role at Princeton IT Services involves providing technical support to ensure the efficient operation of end-user computing environments. This position focuses on troubleshooting hardware, software, and network issues while maintaining system security and user satisfaction.

Requirements

• 2+ years of experience in desktop support or a similar role.
• Proficiency in Windows and macOS operating systems, hardware diagnostics, and basic networking.
• Familiarity with tools like Active Directory, SCCM, or Intune.
• Strong problem-solving, communication, and time management skills.
• Relevant certifications like CompTIA A+ or Microsoft Modern Desktop Administrator (preferred).
• Bachelor's Degree in IT or related field, or equivalent experience.

Nice To Haves

• iOS experience (1 year preferred)
• Windows experience (1 year preferred)

Responsibilities

• Install, configure, and maintain desktops, laptops, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts, password resets, and permissions in Active Directory.
• Support IT infrastructure, including video conferencing and office equipment.
• Maintain and update IT asset inventory and documentation.
• Provide basic training to users on software and IT policies.

Benefits

• 401(k)
• Dental insurance
• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree