Help Desktop Support w/Smartsheet, Zendesk Technology, Salesforce, and JIRA
About The Position
Provides project coordination and help desk support to volunteers on operation systems. Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant. Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program. Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and all team meetings. In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
Requirements
- Bachelor's Degree is required.
- At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
- Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
- Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
Nice To Haves
- Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
Responsibilities
- Project coordination
- Help desk support
- Triage support tickets
- Review and process tax site data requests
- System support tickets
- Maintain assigned Library sections in the Volunteer Portal
- Coordinate and provide business support to determine business opportunities
- Participate in Operations Team, National Operations Committee-associated meetings, and all team meetings
- Coordinate the review, development, and enhancement of e-learning courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
