Desktop Support (Contingent)
About The Position
Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Responsibilities: Provide local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA. Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software. Receives detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks. Contributions generally require high attention to detail and can have impact on the organization. Essential Duties and Responsibilities include the following. Other duties may be assigned. Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively. Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved Record and track interactions with end-users and related activities in the service desk tool Create Knowledge Base articles as repetitive issues arise Provide site IT support encompassing: PC configuration and troubleshooting - OS, hardware, and software; PC maintenance/preventative maintenance; PC replacement (tech refresh) Network cabling activities, where applicable Printer installation, networking, configuration and troubleshooting; New user setup on Active Directory network; Support for client applications; Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc. Maintain department loaner equipment and administer checkout process Review and record daily event logs Call software and hardware vendors to request service regarding defective products Support equipment used in conference rooms and auditorium Provide IT support for all local systems/applications Perform project work as directed LA Regional Team Be an essential part of the LA Region IT Team supporting multiple sites Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years’ experience in an Information Technology service & support role; OR High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
- Detailed knowledge and intermediate understanding of the following technologies:
- Windows 10
- Active Directory
- Microsoft Office 2016, 365 (including Outlook, Teams, etc.)
- Current hardware
- Ability to learn and adapt to new technologies.
Responsibilities
- Provide local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA.
- Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.
- Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
- Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
- Record and track interactions with end-users and related activities in the service desk tool
- Create Knowledge Base articles as repetitive issues arise
- Provide site IT support encompassing: PC configuration and troubleshooting - OS, hardware, and software; PC maintenance/preventative maintenance; PC replacement (tech refresh)
- Network cabling activities, where applicable
- Printer installation, networking, configuration and troubleshooting
- New user setup on Active Directory network
- Support for client applications
- Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
- Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
- Maintain department loaner equipment and administer checkout process
- Review and record daily event logs
- Call software and hardware vendors to request service regarding defective products
- Support equipment used in conference rooms and auditorium
- Provide IT support for all local systems/applications
- Perform project work as directed
- Be an essential part of the LA Region IT Team supporting multiple sites
- Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
