Desktop Support

SAIC • Fort Worth, TX

110d • $40,000 - $52,000

About The Position

SAIC is seeking Desktop Support, one in each of the below locations, to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support. This position can support between $40-52K (depending upon experience and skill level).

Requirements

• Associates degree and 0 years or more of related experience; two (2) additional years of experience accepted in lieu of degree
• Experience in Tier II helpdesk environment
• Experience installing and configuring Windows 10 and MS Office 365 applications
• Experience using ServiceNow or a similar ticketing system
• Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
• Must have a valid driver's license and willing to travel to other locations within 2 hour radius during work hours

Responsibilities

• Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages
• Install and test personal computers, printers, and other peripherals
• Configure operating system, load shrink-wrap programs and other application software programs
• Troubleshoot printer, computer, and peripheral incidents
• Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
• Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree