Desktop Support

Wipro • Abbott, PA

255d • $25,000 - $50,000

About The Position

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Position: Desktop Support

Requirements

• Basic experience providing IT Infrastructure field support.
• Proficiency in Windows 10 & 11 and Office Suite/O365.

Responsibilities

• Provide IT Infrastructure field support including troubleshooting hardware, software, and operating system issues.
• Fix issues without impacting or violating hardware warranty or customer security compliance requirements.
• Monitor individual queue to resolve routine and non-routine desktop issues and requests.
• Escalate issues as appropriate and act as a technical escalation for the end user.
• Maintain customer satisfaction.
• Comply with desktop group practices and procedures.
• Update ServiceNow and other data repositories (e.g. knowledge base) in a timely manner.
• Provide 1st level Help Desk support.
• Perform basic LAN and internetworking related activities.
• Work independently as a self-starter.
• Be proficient in Windows 10 & 11 and Office Suite/O365.

Benefits

• Full range of medical and dental benefits options.
• Disability insurance.
• Paid time off (inclusive of sick leave).
• Other paid and unpaid leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services