Desktop Support Technician

Motion Recruitment • Loves Park, IL

394d

About The Position

The Desktop Support Technician will provide essential support for desktop and deskside issues within an engineering and manufacturing environment. This role involves troubleshooting hardware and software, performing repairs, and ensuring a seamless user experience for clients. The technician will work closely with end users, providing in-person support and contributing to process improvements in a collaborative workplace.

Requirements

• 1-3 years of related desktop and/or deskside support experience.
• Experience supporting an engineering and/or manufacturing enterprise environment.
• Basic network troubleshooting skills and comfortability acting as smart hands for infrastructure issues.
• Solid experience and understanding of IT services and products, including software, hardware, and network troubleshooting skills.
• Experience with PC imaging and deployment and IMAC processes.
• Excellent customer service skills.
• A+ Certification is a plus.

Responsibilities

• Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Setup, configure, and add all hardware as needed.
• Manage asset installations, moves, additions, and changes, particularly during large IMAC events for printer migration and PC refreshes.
• Ensure all tickets requiring follow-up work and/or calls receive appropriate attention.
• Provide technical support to end users in-person at the customer's site.
• Backup and burn end user data as necessary.
• Assist in developing and documenting improvements to current processes.
• Support coworkers in resolving end users' technical issues across the program.
• Assist Site Leader in executing established processes and escalations.
• Handle multiple projects simultaneously.

Benefits

• Contract duration of 3 months
• Opportunity to work in a collaborative and productive workplace environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed