Insight Hospital & Medical Center-posted 3 months ago
Full-time • Entry Level
Chicago, IL
501-1,000 employees
Hospitals

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service. These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

  • Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
  • Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
  • Install, configure, and maintain desktop operating systems, applications, and software updates.
  • Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
  • Setup Conference room with AV equipment as needed.
  • Provide support for RingCentral phone system escalate issues as needed.
  • Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail.
  • Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
  • Document and track support requests, resolutions, and user interactions in the IT ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
  • Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
  • Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
  • Setup and delete user accounts in AD.
  • Assign permissions via group assignments.
  • Setup Printers on users' computers and map network drives as needed.
  • Must be on call during weekends and off hours as required.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • 2+ years of experience in desktop support or a similar IT support role.
  • Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
  • Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
  • Familiarity with ITIL best practices for incident management, problem management, and change management.
  • Excellent communication skills and ability to interact professionally with end-users of all technical levels.
  • Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
  • Competitive salary.
  • Comprehensive healthcare benefits.
  • Retirement savings plan.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Employee wellness programs.
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