This Desktop Support Technician will work within the Client Services Department and provide end user support. Will work on anything from end user tickets entered within the system via calls un resolved by the helpdesk support team, ticketing system, or walk up technology. Basic support for: laptop, desktop, devices, tablets, and printers. Will also support Office 365, One Drive, and other 3rd party Apps like WebEx. Tickers per day: 100-200 per day split among 40 individuals. Job Description: Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware software networking and operating systems. Equipment support may include Enterprise Server PC laptop computers storage sub-systems and drives computer and telecommunications systems as well as networking. Provides call taking and site specific support Provides maintenance and support on legacy products Installs and maintains PCs and associated software networks servers and peripherals High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and document processing products. Supports network products from operational and maintenance perspectives Performs installs moves adds and changes IMACs as required Tests and certifies PCs networks servers and client approved applications Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up Ensures customer satisfaction by advising customers on preventative maintenance Maintains a functional understanding of company service solutions May lead and direct the work of others May have Project Management responsibilities for smaller less complex projects Experience in troubleshooting software and hardware problems Knowledgeable in servers storage systems Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability Ability to test and certify PC networks servers and software applications and associated peripherals Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements Excellent analytical and communication skills verbal written and interpersonal