Desktop Support Technician

Pomeroy • Irvine, CA

10h

About The Position

The
Desktop Support Technician will provide deskside support to business end
users. This role core function is to provide top of the line service to end
users and the client to ensure we are meeting their service needs.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types
of work that may be performed. The omission of specific statements of duties
does not exclude them from the position if the work is similar, related or
logical assignment to this position.

Requirements

• 1-5+ years IT Support experience required
• Basic computer skills required
• Demonstrates excellent verbal communication and writing skills.
• Demonstrates good customer service skills and motivation.
• Must be responsible and dependable.
• Must have reliable transportation.
• Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Ability to work well with various people from staff to high-level administrators.

Nice To Haves

• CompTIA A+ preferred
• AD/Azure experience preferred
• Jira experience preferred

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to tickets and escalations
• Provide walk in support on-site to end users
• Assist with AV Support as necessary
• Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.)
• Assist with asset disposition
• Organize, track, and update Assets accordingly (Asset Management)
• 2nd POC for escalated/expedited requests
• Assisting with on-site projects for the client
• Assisting with acquisition of new business with the client
• Assisting with back office related tasks (Account management, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees