Desktop Support Technician

TEKsystems•Atlanta, GA

1d•$20 - $27•Onsite

About The Position

Our client is currently looking to bring in a computer savvy consultant in Atlanta, Georgia. Job Description below. This position helps improve the productivity of employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support.

Requirements

Associates degree (Bachelor’s degree a plus)
Two years related experience
CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
Proven customer service skills
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Versatile, flexible, and a willingness to work within constantly changing priorities
Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365
Knowledge of :
Network structure, security, and function (Cisco/Meraki)
Network printer function and the ability to troubleshoot printing problems
Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
VoIP phone functions and the ability to troubleshoot problems
Cell phones, smart phones, and tablets
Installing/reinstalling operating systems (Windows 7/10) and applications
Able to:
Effectively prioritize and execute tasks in a high-pressure environment
Train users of all levels to be proficient using computer-based applications
Infrastructure
Windows 10
Active directory
Troubleshooting
Communication skills, verbal and written
Attention to details
Interpersonal skills
Organizational, problem-solving, and analytical skills

Nice To Haves

Bachelor’s degree a plus

Responsibilities

Assists the Level 3 with installs and repairs on:
Standalone and networked printers (Windows environment)
Video conferencing equipment
Other peripherals as assigned
Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase
Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
Identify and suggest possible improvements on processes and procedures
Maintain working knowledge of products and/or services
Other tasks as assigned