Desktop Support Technician

Peak Systems•Kalamazoo, MI

1d•Onsite

About The Position

We are currently seeking Desktop Support Technicians to be engaged on site at a major pharmaceutical institution in Kalamazoo, MI. This is a long-term project: Desk Side Support - Onsite technicians whose primary responsibility is to maintain end user customer's distributed infrastructure, including desktop support and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration. May perform remote support tasks such as helpdesk, security administration, etc. Scope: Diagnose and resolve product performance problems. Perform maintenance and repair services. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Installs and troubleshoots advanced and more complex hardware/software. Lenovo hardware (desktop/laptop). Resolves escalated break/fix troubleshooting customer issues. Intermediate level engineer who has in-depth knowledge of a majority of Lenovo products. Have knowledge across various host platforms and work comfortably in complex environments. Solid experience in Windows OS support in a Microsoft-based environment – knowledge of Win 8 Good knowledge of Smartphone device setup, troubleshooting, upgrading, etc. Technical analysis skills Expert customer relationship skills – ability to communicate professionally in high-pressure situations, especially with executive and C-level staff Familiar with networking concepts and PC connectivity troubleshooting Well versed with PC and laptop hardware, printer setup and troubleshooting, MS Office, Outlook, etc. Ability to lift 40+ pounds – move PCs, monitors, boxes, etc

Requirements

Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
Work on problems/projects of moderately complex scope
Exercise independent judgment within defined practices and procedures to determine appropriate action
Act as an informed team member providing analysis of information and limited project direction input
Follow established guidelines and interpret policies
Evaluate unique circumstances and makes recommendations
Lenovo hardware (desktop/laptop)
Intermediate level engineer who has in-depth knowledge of a majority of Lenovo products
Knowledge across various host platforms and work comfortably in complex environments
Solid experience in Windows OS support in a Microsoft-based environment – knowledge of Win 8
Good knowledge of Smartphone device setup, troubleshooting, upgrading, etc.
Technical analysis skills
Expert customer relationship skills – ability to communicate professionally in high-pressure situations, especially with executive and C-level staff
Familiar with networking concepts and PC connectivity troubleshooting
Well versed with PC and laptop hardware, printer setup and troubleshooting, MS Office, Outlook, etc.
Ability to lift 40+ pounds – move PCs, monitors, boxes, etc
Years of experience: 3-7 years

Responsibilities

Maintain end user customer's distributed infrastructure
Desktop support and installation (IMACD)
Voice communication systems
Maintenance and administration of network services
Onsite admin tasks e.g. backup, OS migration
Diagnose and resolve product performance problems
Perform maintenance and repair services
Advise customers on preventive maintenance and configurations which may impact product performance
Installs and troubleshoots advanced and more complex hardware/software
Resolves escalated break/fix troubleshooting customer issues