Desktop Support Technician

TEKsystems•Cedar Rapids, IA

1d•$27 - $32•Onsite

About The Position

We are seeking a Tier 2 Desktop Support Technician to provide advanced technical support across a hybrid Windows environment that includes both cloud-based and on‑premises technologies. The ideal candidate has strong troubleshooting skills, understands modern endpoint management, and can support users with complex issues involving Windows OS, cloud services, networking, and enterprise applications.

Requirements

3+ years of desktop support experience with a minimum of 2 years supporting Tier 2 escalations.
Strong experience troubleshooting Windows 10/11 in enterprise environments.
Hands-on experience with hybrid identity and device management (Azure AD, Active Directory, Intune, Group Policy).
Proficiency with imaging and deployment tools (SCCM, Intune, MDT, or similar).
Solid understanding of networking fundamentals including DNS, DHCP, VPN, Wi‑Fi, and firewall basics.
Experience supporting Office 365 applications and cloud-connected workflows.
Strong customer service and communication skills; ability to interact with users of various technical skill levels.

Nice To Haves

Exposure to endpoint security tools (Defender for Endpoint, CrowdStrike, or similar).
Experience with scripting (PowerShell) for automation or troubleshooting.
Experience working in ITIL-based environments with systems like ServiceNow or Jira.

Responsibilities

Provide Tier 2 support for Windows endpoints, resolving escalations related to hardware, software, networking, and authentication.
Troubleshoot issues in a hybrid cloud/on‑prem environment including Azure AD, Intune-enrolled devices, VPN connectivity, Group Policy, and traditional Active Directory.
Support Office 365 applications with emphasis on Outlook, OneDrive, Teams, and SharePoint synchronization and access issues.
Perform workstation imaging, deployment, reimaging, and upgrade activities using tools such as SCCM, Intune, MDT, or similar.
Diagnose and resolve Windows OS issues including performance problems, application failures, patching conflicts, and profile corruption.
Support enterprise applications and troubleshoot integrations between cloud and on‑prem systems.
Maintain endpoint security compliance through monitoring, updates, and remediation of antivirus/EDR alerts.
Collaborate with networking, server, and cloud teams to resolve escalated issues requiring cross-functional support.
Document technical procedures, knowledge base articles, and resolution steps for recurring issues.
Provide hands-on, in-person support for end users as needed and deliver strong, customer-focused service.