Desktop Support Technician

TEKsystems

4d • $20 - $23 • Onsite

About The Position

We are seeking a reliable and customer‑focused Desktop Support Technician to provide day‑to-day technical support for end users across the organization. This role ensures desktops, laptops, and related peripherals remain fully operational, supporting users in a fast‑paced environment.

Requirements

• Minimum of 2 years of hands‑on desktop support or technical support experience.
• Strong troubleshooting skills across desktops, laptops, peripherals, and software applications.
• Working knowledge of Windows operating systems; familiarity with macOS is a plus.
• Experience with Active Directory, Office 365, and common IT support tools.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Strong communication skills and a customer‑first mindset.

Nice To Haves

• Experience with device imaging, asset management, and IT documentation.
• Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
• Understanding of basic networking principles (DNS, DHCP, TCP/IP).

Responsibilities

• Provide daily technical support for end users, troubleshooting issues involving desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software problems, including operating system errors, application issues, and device malfunctions.
• Install, configure, and update operating systems and applications across Windows and macOS environments.
• Assist with user account management, including password resets, access configuration, and group membership updates in Active Directory and Office 365.
• Manage and respond to support requests through the organization’s ticketing system, ensuring timely and accurate documentation of all work performed.
• Escalate complex issues when necessary while maintaining ownership and clear communication with users.
• Support onboarding and offboarding by preparing devices, configuring user accounts, and updating asset inventory.
• Maintain accurate records of equipment, device assignments, troubleshooting steps, and resolutions.
• Deliver excellent customer service and communicate effectively with users at all technical levels.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed