Desktop Support Technician

EASTER SEALS NORTH GEORGIA•Clarkston, GA

31d•Onsite

About The Position

Responsible for the day-to-day management of the organization's PCs, terminals, monitors, laptops, handheld devices and other network connected or related hardware. This position is also responsible for the proper execution of software residing on the desktop systems. The Desktop Support Technician works closely with the network and server administrators to support network and server infrastructure as required to keep the desktop systems functioning correctly. Some of the duties of the Desktop Support Technician include installing, configuring, and upgrading PCs, laptops and related equipment, diagnosing and troubleshooting both common and unusual hardware and software problems, performing preventive maintenance on the organization's PC equipment, installing required software patches, ensuring the connectivity of PCs, laptops, handhelds and other computing devices to both the local area network (LAN) and wide area network, setting up and maintaining locally connected and networked printers, and connecting needed peripheral equipment.

Requirements

Certifications Required: CompTIA A+ OR CompTIA Network+
Bachelor’s Degree in Information Systems or related field or equivalent experience.
4+ years of experience in an IT support position or similar role.
Strong computer and technology skills.
Excellent communication, research, problem-solving, and time management skills.
High level of efficiency and accountability.
Customer service oriented.
Ability to build relationships with employees, including those in leadership positions.
A deep understanding of computer hardware components, operating systems (Windows, macOS, Linux), and various software applications.
Understanding network fundamentals, including protocols, connectivity issues, and network device management.
The ability to analyze situations, identify the root cause of issues, and develop effective solutions.
Effective communication skills, both verbal and written.
Knowledge of security concepts, such as virus mitigation and user account management.
The ability to analyze situations, identify the root cause of issues, and develop effective solutions.

Responsibilities

Install, configure, and upgrade operating systems, software applications, and hardware components.
Perform imaging and deployment of endpoints, ensuring proper configuration and security.
Connect desktops and laptops to printers and other peripherals.
Maintain inventory of IT asset inventory including computer hardware and software and detailed record keeping.
Periodic Interface with Hardware vendors to provide warranty support on systems.
Perform routine inspections, maintenance, and updates of computer systems and software.
Maintain VOIP phone system.
Worked with MIS to ensure users issues are resolved on a timely basis.
Travel between office locations or remote sites to provide on-site support weekly.
Performs other duties as assigned by the Technology & Support Coordinator.