Desktop Support Technician

CCL Label • Lumberton Township, NJ

2d • $29 - $29

About The Position

CCL is a world class specialty packaging company with label manufacturing
operations in virtually all major markets. Come discover new challenges with an
industry leader!

We are seeking a dedicated and knowledgeable Desktop Support Specialist to join
our team. As a Desktop Support Specialist, you will be responsible for providing
technical assistance and support related to computer systems, hardware, and
software. Your primary goal will be to ensure prompt resolution of end-user
desktop computer issues to minimize downtime and maintain productivity.

Requirements

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of desktop operating systems, including Windows and macOS.
• Experience troubleshooting desktop hardware, software, and network issues.
• Familiarity with Active Directory and Group Policy management.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• AS/BS in Information Systems or related field, or equivalent work experience.

Nice To Haves

• Highly motivated
• Excellent troubleshooting skills
• Helpdesk/customer support experience
• Customer oriented
• Excellent communication
• Virtualization
• Knowledge of IT system administration/servers/networking a plus.
• Scripting/programming skills a plus.
• Flexibility in schedule may be required at times for off-hour projects.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and troubleshoot technical issues, including desktop hardware and software, printers, peripherals, and network connectivity.
• Install, configure, and maintain desktop software applications and operating systems.
• Set up and configure new desktops, laptops, and peripherals for new hires or existing employees.
• Collaborate with the IT team to escalate and resolve complex technical issues.
• Maintain inventory of desktop equipment and software licenses.
• Ensure security and compliance standards are met for desktop systems.
• Document support activities, solutions, and configurations for future reference.
• Provide training and guidance to end-users on the proper use of hardware and software.

Benefits

• CCL offers a competitive compensation and benefits package.
• We also offer a 401k program with company match and a Gain Share Program in addition to Medical, Dental and Vision benefits and a tuition reimbursement program.
• These are just some of the benefits we offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees