Desktop Support Technician
About The Position
An Desktop Support technician serves as tier II support for all technology related issues. They provide world class service through their interactions with our users and technical competencies. During each interaction, they gather information needed from users to assist in timely resolution. They are empathetic, polite, and listen to our users in order to fully understand the issues and then respond appropriately in accordance to our practices and procedures. Provides Tier II technical support , including break/fix, refresh, and deployment tasks. This role involves troubleshooting Windows 10 desktops, laptops, and related hardware, ensuring timely resolution of incidents through accurate logging and communication. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to translate technical concepts into user-friendly language. Key responsibilities include managing support requests, prioritizing urgent issues, and maintaining a professional, empathetic presence while delivering exceptional service. Strong interpersonal skills, attention to detail, and proficiency in time management are essential.
Requirements
- Strong problem-solving skills
- Excellent customer service
- Ability to translate technical concepts into user-friendly language.
- Strong interpersonal skills
- Attention to detail
- Proficiency in time management
Responsibilities
- Provides Tier II technical support , including break/fix, refresh, and deployment tasks.
- Troubleshooting Windows 10 desktops, laptops, and related hardware
- Ensuring timely resolution of incidents through accurate logging and communication.
- Managing support requests
- Prioritizing urgent issues
- Maintaining a professional, empathetic presence while delivering exceptional service.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
