Desktop Support Technician

TEKsystems • Linn Township, IA

2d • $27 - $32 • Onsite

About The Position

We are seeking a Desktop Support Technician to join our IT Support team. In this role, you’ll provide essential technical assistance to employees experiencing software, hardware, and connectivity issues.

Requirements

• Strong expertise in Windows 11 configuration and troubleshooting.
• Strong understanding of installation, configuration, and problem resolution.
• Experience supporting BYOD environments and MAM tools.
• Knowledge of wired/wireless connectivity concepts and troubleshooting methods.

Nice To Haves

• MacOS experience preferred.

Responsibilities

• Manage the incident management queue and resolve support requests within company guidelines.
• Troubleshoot escalated issues from the Service Desk and deliver high-quality, customer-focused support.
• Diagnose and resolve software, hardware, and networking issues following established procedures.
• Support employees accessing corporate data on personal devices using mobile application management (MAM) tools such as Microsoft Authenticator, Outlook, OneDrive, and Teams.
• Maintain detailed documentation of company PC assets and update asset records as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees