Desktop Support Technician

Kros-Wise-posted 14 days ago
Full-time • Entry Level
San Diego, CA
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We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols.

  • Provide front-line technical support via phone, email, and in person
  • Install, configure, and maintain workstations, laptops, and peripheral devices
  • Troubleshoot user access issues related to CAC, Active Directory, and network permissions
  • Support patch management, antivirus, and STIG compliance tasks
  • Assist in imaging systems and software deployment using tools like SCCM or MDT
  • Maintain inventory of IT assets and support lifecycle management
  • Escalate unresolved issues to higher-level system administrators or network teams
  • Log all support interactions in the ticketing system and track resolution status
  • Provide user guidance and training on common applications and security best practices
  • U.S. Citizenship and Secret clearance or eligibility
  • Associate's degree in IT, Computer Science, or related field ( Bachelor's preferred )
  • 3+ years of experience providing user and desktop support in a DoD or secure environment
  • Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
  • Familiarity with DoD security policies, including RMF and DISA STIGs
  • Security+ certification required
  • Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks
  • Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems
  • Experience with DoD user account provisioning and revocation procedures
  • Familiarity with VDI environments (e.g., Citrix, VMware Horizon)
  • ITIL v4 Foundation certification
  • Experience working in a SIPR/NIPR dual-environment support role
  • Strong communication skills and ability to support non-technical users
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