Desktop Support Technician

ALAW•Tampa, FL

2d•Onsite

About The Position

The Part-Time Desktop Support Technician provides first-level technical support to end users, troubleshooting hardware, software, and system issues across desktops, laptops, printers, and mobile devices. This role supports the installation and configuration of equipment, ensures timely issue resolution, and delivers a high level of customer service during extended support hours (7:00 AM – 1:00 PM or 5:00 PM – 11:00 PM). 2 shifts Available 7am-1pm 5pm-11pm

Requirements

Associate’s degree in computer science, related field, or equivalent experience.
0-2 years of experience in IT support or related technical role.
Basic knowledge of Windows operating systems, Microsoft Office Suite and common business applications, basic networking concepts, and antivirus software.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to prioritize and manage multiple tasks simultaneously.
Ability to work under pressure and meet deadlines.

Nice To Haves

CompTIA A+ certification preferred.

Responsibilities

Provide timely and effective technical support to end-users via phone, email, or person.
Provide clear communication and technical guidance to non-technical users.
Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other peripherals.
Assist users with password resets, account access, and basic system functionality.
Assist with the deployment of new hardware and software.
Provide training and guidance to end-users on various computer hardware and software.
Maintain inventory of computer hardware and software.
Escalate complex technical issues to senior IT staff when necessary.
Perform routine system checks and updates.
Assist with onboarding and offboarding processes including workstation setup and account provisioning.