Desktop Support Technician
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About The Position
Congruex is looking for a Desktop Support Technician to join our team. The Service Desk Technician is responsible for providing frontline and remote technical support to end-users, addressing a mix of common and moderately complex hardware, software, and network issues with an emphasis on delivering exceptional customer service. This role will diagnose and resolve technical problems, escalate more complex issues when necessary, and maintain clear and timely communication with end-users. Additionally, the role involves managing service requests, documenting resolutions, and contributing to the continuous improvement of service desk processes to enhance the overall user experience.
