Desktop Support Technician

DXC Technology-posted 2 months ago
5,001-10,000 employees
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DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We’re a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com.

  • Assist in the management and operation of infrastructure services, providing support to the team.
  • Contribute to the implementation of infrastructure strategies and projects.
  • Help maintain the performance and availability of infrastructure systems while troubleshooting issues.
  • Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation.
  • Participate in the implementation of best practices and process improvements within the infrastructure services.
  • Assist in the development of infrastructure documentation, including policies, procedures, and reports.
  • Contribute to the optimization of resource allocation for infrastructure tasks and projects.
  • Effective communication to provide support and collaborate with team members.
  • Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
  • Assist with infrastructure projects and assignments.
  • Participate in basic monitoring and routine troubleshooting of infrastructure systems.
  • Collaborate with team members to address infrastructure challenges and daily operational tasks.
  • Support the creation and maintenance of infrastructure documentation.
  • Develop and improve technical skills through on-the-job experience.
  • Show eagerness to learn and gain expertise in infrastructure services.
  • Follow established best practices and standards in infrastructure service delivery.
  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • Typically, 3+ years of relevant work experience.
  • Proven experience in infrastructure technology analysis.
  • Proficiencies in data analysis and technical knowledge.
  • A continuous learner that stays abreast with industry knowledge and technology.
  • An advanced degree in a relevant field is a plus.
  • Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus.
  • Familiarity with Microsoft Office 365.
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