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This entry-level position within the Desktop Support group at TEKsystems focuses on providing real-time support for technology problems and fulfillment services for internal customers at Schwab. The role is designed for enthusiastic candidates who thrive in a fast-paced environment and possess excellent customer service skills. The Desktop Support Technician will work as part of a team in one of the largest service centers, supporting over 6,000 users. The responsibilities include system administration for Windows 10, Windows 11, and Mac OS X desktops and laptops. The technician will provide hands-on installation, troubleshooting, and technology support for various devices, including desktops, laptops, monitors, and personal printers. Additionally, the role requires providing phone support and remote assistance as needed. The technician will also be responsible for deploying and reclaiming computer equipment, which involves maintaining an asset management database with the current status of equipment. Documentation of work in various tools such as Remedy and Clarity is also a key part of the job. Overall, the position emphasizes delivering excellent customer support to the clients' employees, ensuring their technology needs are met efficiently and effectively.
