Desktop Support Technician Tier II
About The Position
The HQ Deskside Technician provides Deskside Services at Headquarters within Mission and Site Support Services under the Service Delivery Line of Business, delivering on-site support for immediate walk-up assistance during business hours to maintain IT asset functionality and minimize business disruptions. Proficient in hardware and software troubleshooting including Audio/Visual equipment, along with strong customer service and interpersonal skills, this role resolves user issues promptly and enhances the overall customer experience. Familiarity with ITSM tools like ServiceNow facilitates efficient ticket management, while the ability to provide timely walk-up support and knowledge of end-user device management ensure reliable operations. By assessing IT environments and supporting mission requirements, the HQ Deskside Technician contributes to proactive monitoring and comprehensive site support, promoting productivity across the organization.
Requirements
- Minimum 4 years experience performing deskside technical and/or account management support roles or responsibilities
- Ability to obtain Public Trust clearance
Nice To Haves
- Bachelor's degree
Responsibilities
- Proficiency in hardware and software troubleshooting
- Strong customer service and interpersonal skills
- Familiarity with ITSM tools (e.g., ServiceNow)
- Ability to provide timely walk-up support
- Technical skills in AV Support
- Knowledge of end-user device management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
