Desktop Support Technician (TEMP)

OSI Systems-posted about 1 year ago
Full-time • Entry Level
Billerica, MA
Computer and Electronic Product Manufacturing
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The Desktop Support Technician is a temporary role at Rapiscan, an OSI Systems Company, located in Billerica, MA. This position focuses on providing computer support and troubleshooting for applications, hardware, networks, and systems. The technician will assist end-users with technical support, workstation setup, and routine maintenance tasks, ensuring that all users can work effectively and efficiently.

  • Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
  • Provide support for all applications running on end-user computers and all hardware associated with the applications.
  • Monitor trouble tickets system and respond to all trouble reports within established goals.
  • Imaging, data wiping, asset control, and detailed ticket documentation.
  • New hire deployments.
  • PC refresh deployment.
  • Help develop IT solutions to meet the business objective.
  • Perform system upgrades and migrations.
  • Perform hardware upgrades (memory installs, hard drive upgrades) as required.
  • Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
  • Work independently and as part of a team on new and existing equipment, hardware, and software upgrades.
  • Work on requisitions of equipment for new and existing users.
  • Provide solutions to meet client needs.
  • Maintain Help Desk tracking software with up-to-date information on ticket progress.
  • Contribute to operational documentation as required.
  • Provide overview of hardware and software to users.
  • Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
  • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
  • A.S. in Information Technology or a related technology degree required; B.S. preferred. Years of experience may be substituted in lieu of a degree.
  • 2+ years combined help desk, desktop, network, and systems/server support experience required.
  • Must be able to work in a team environment and collaborate. Excellent interpersonal skills required.
  • Proficient in Windows 10, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills.
  • Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
  • Excellent written and oral communication skills.
  • Highly motivated with a positive, can-do attitude.
  • Excellent customer interaction skills are required.
  • Ability to be a self-starter and finisher, capable of working with minimum supervision.
  • Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
  • Ability to travel domestically on an as needed basis.
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