Desktop support technician (Onsite)

Cognizant Technology Solutions • Austin, TX

117d

About The Position

The Desktop Support Technician will be responsible for diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person. This role involves using various methods such as phone, chat, web tickets, or in-person assistance to provide support. The technician will manage mobile devices and determine the best solution based on the issues and details provided by customers. Additionally, the technician will walk customers through the problem-solving process, direct unresolved issues to the next level of support personnel, and provide accurate information on IT products or services.

Requirements

• Basic Knowledge of Service Desk / Help Desk (1 to 3 Years - Expected)
• Desktop Troubleshooting (1 to 3 Years - Expected)
• MDM - Mobile Device Management (1 to 3 Years - Expected)
• Mac OS (1 to 3 Years - Expected)
• iOS (1 to 3 Years - Expected)
• ITIL V3 / V4 (1 to 3 Years - Good to have)

Nice To Haves

• ITIL V3 / V4 (1 to 3 Years - Good to have)

Responsibilities

• Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person.
• Managing mobile devices.
• Determining the best solution based on the issue and details provided by customers.
• Walking the customer through the problem-solving process.
• Directing unresolved issues to the next level of support personnel.
• Providing accurate information on IT products or services.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services