Desktop Support Technician II

Early Warning®•Scottsdale, AZ

3d•$28 - $33•Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose: Under minimal supervision, conducts troubleshooting on moderately complex technical issues and coordinates their resolutions. Essential Functions: Identifies, researches and resolves level two issues with deeper technical knowledge. Provides two factor token support Provides iPhone and MiFi support Participates in the technology portion of the employee/contractor onboard process. Works efficiently utilizing a ticketing system that must be kept current with full disposition details. Performs administration and maintenance of Active Directory users and groups. Assists in the installation and maintenance of workstation and printer infrastructure solutions in support of user environments. Responds to information security events related to add/change/deletes and other user privilege changes. Troubleshoots End User Compute devices for external connectivity to the internet to corporate or production network Tracks, monitors and coordinates with other IT areas to ensure timely resolution to problems. Provides on-call after hour support for user issues. Communicates courteously and effectively with end users in problem resolution process. Creates documentation process and procedures for use by other IT organizations. Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Stays current on the latest industry technologies, trends and strategies. Completes work in a timely and accurate manner while providing exceptional customer service. The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their supervisor. Area of Focus: Executive Support Provides support for conference room and A/V solutions. Provides primary support for Executive leadership team.

Requirements

This position requires a high school diploma or GED.
Must have a minimum of 2 years of experience supporting customers as a desktop support technician or related IT experience.
2 years’ of experience performing first level troubleshooting of WAN/LAN, VPN connections, and desktops.
Minimum 1 year experience with Microsoft Active Directory and user account administration
Knowledge of Telephony infrastructure and administration is necessary.
Proficiency with Windows 10 Operating Systems, Microsoft Exchange Administration tools, Microsoft Office Suite applications, software installations.
Knowledgeable in Microsoft Network Infrastructure and Architecture layout is necessary.
Must demonstrate strong attention to detail.
Ability to identify problems, review information to develop and evaluate options is essential.
This position requires good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
Ability to build and maintain strong professional relationships is necessary.
The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
In addition, troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements are essential.
Must be US Citizen or US National only.
Background and drug screen.

Responsibilities

Identifies, researches and resolves level two issues with deeper technical knowledge.
Provides two factor token support
Provides iPhone and MiFi support
Participates in the technology portion of the employee/contractor onboard process.
Works efficiently utilizing a ticketing system that must be kept current with full disposition details.
Performs administration and maintenance of Active Directory users and groups.
Assists in the installation and maintenance of workstation and printer infrastructure solutions in support of user environments.
Responds to information security events related to add/change/deletes and other user privilege changes.
Troubleshoots End User Compute devices for external connectivity to the internet to corporate or production network
Tracks, monitors and coordinates with other IT areas to ensure timely resolution to problems.
Provides on-call after hour support for user issues.
Communicates courteously and effectively with end users in problem resolution process.
Creates documentation process and procedures for use by other IT organizations.
Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Stays current on the latest industry technologies, trends and strategies.
Completes work in a timely and accurate manner while providing exceptional customer service.
Provides support for conference room and A/V solutions.
Provides primary support for Executive leadership team.

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

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