Desktop Support Technician II- Onsite Des Moines, IA
About The Position
This is an onsite full-time opportunity with a Fortune 500 company. As a Level 2 Desktop Support Technician, you will provide quality day-to-day Level II hands-on and remote end-user support with high customer satisfaction and technical expertise. You will troubleshoot complex end-user hardware, software, application, mobile device, and peripheral problems. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
Requirements
- Minimum 4-year experience in a similar role
- Excellent customer service skills and white glove service experience
- Experience in troubleshooting issues in M365 office applications and MS Teams
- Experience in a ticketing system, preferably ServiceDesk plus
Responsibilities
- Provide expert-level technical support for end-user hardware, software, mobile devices, and peripherals.
- Respond to requests and issues, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software for optimal workstation performance.
- Execute the new hires and leavers process including deployment, equipment returns, and replacements
- Update the asset information in the ITSM or ITAM record and prepare devices for disposal
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
