Desktop Support Technician II

3MD Inc.

About The Position

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients.

High School Diploma is Required
3 - 5 Years of Experience
Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment
MS Office, and other software application setups, upgrades, and troubleshooting
Ticket management utilizing trouble ticket tracking applications
Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory
Printer support and maintenance
Act as team point person on small teams and providing direction/support to other team members
Mastery of Desktop Support Technician I job duties
Superior customer service skills. Excellent verbal, written, and interpersonal skills
Ability to work independently with minimal supervision as needed
Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
Drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies are required to work in hospital environments and may be required in other client settings.

Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
Experience working in a hospital environment is a huge plus
AA degree in an IT-related field is strongly preferred. High school diploma is required
An A+, MCP, and/or MCDST Certification strongly desired
Experience in a Macintosh environment is a plus

Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
Remote moderately complex desk-side technical support including remote control of end-users’ devices
Research and provide recommendations for technical upgrades and changes to end-user devices and systems
Assist with the creation and maintenance of technical and user documentation
Act as point person on small project teams. Provide direction/support to other team members
Communicate status updates to customer and coordination/project management resources
Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
Some projects may involve travel to different sites located throughout the state and/or nationwide

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays.
Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.
Additional paid sick leave is also provided if required by state or local law

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