NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. In this role, the successful Telecommunications Support Specialist will implement, maintain, and support end-user infrastructure and telecommunications systems, including Nortel, Avaya, and Cisco equipment. This role involves Tier 2 technical support, troubleshooting hardware and software issues, and escalating complex problems when necessary. The ideal candidate will provide exceptional customer service, effectively communicate technical solutions, and offer guidance and training to users and technical staff. Responsibilities also include monitoring and maintaining ticket queues, ensuring timely resolution of requests, and documenting technical solutions and procedures. You will contribute to various technology projects, including software and hardware installations, system upgrades, and testing of new technologies. Experience with Distributed Antenna Systems (DAS) and telecom provisioning is a plus. If you are proactive, detail-oriented, and thrive in a collaborative environment, we encourage you to apply and be part of our dedicated technical support team.